What is the billing process?

Find out when and how you are billed for transaction fees.

Monthly Billing

MazumaGo billing happens on a monthly basis. An invoice is issued on the first of every month, for the previous month’s transaction fees.

We do not withdraw funds for individual transactions. Transaction fees for bank transfers are only paid by MazumaGo account holders, never customers or suppliers of yours. 

If your customer chooses to pay via credit card, they will incur a 3.5% service fee on the payment. There is no extra fee for you to accept credit card payments.

For details on the transaction fee structure, please view this article.

No batched payments

You will receive a receipt for each individual transaction for the exact amount of the payment - not including the transaction fee. This will simplify the reconciliation of your transactions. 

Changing Your Billing Account

Funds are withdrawn from your primary bank account on MazumaGo (billing account). To change your billing account, go to 'Settings' and select 'Billing' on your MazumaGo dashboard. 

In the top right corner of the 'Upcoming Bill' section, click 'Update Billing Account'. 

Select the account you want to use as your billing account. To add a new bank account, follow these instructions.

Click the ellipsis in the top right corner of the pop-up, then click 'Make billing account'

To confirm the changes made to your billing account, agree to the terms and conditions of the pre-authorized debit agreement, then click 'Set billing'

You will receive a notification confirming your account changes were successfully implemented. 

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Billing Summary & Invoice

You will receive a monthly billing summary via email. You can view and download invoices for each month on your dashboard. 

To access your invoices online, go to 'Settings' and select 'Billing'.

Click on the desired month at the bottom of the screen to see monthly details and download a PDF version of your invoice.

 


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